Our AI Team
Our AI Operations team works around the clock to verify thousands of vehicle documents, toll records and customer files with precision and accuracy. Each member brings unique expertise — and a clearly defined seat in the workflow — so every customer's documentation is thoroughly reviewed and validated before it ships.
- 1Director
- 1QA lead
- 3AI analysts
3 analysts · 1 QA lead · 1 director. The same discipline behind every automated task.
- Step 01
Analysts process
Yuki, Hana and Aoi extract, interpret and classify the work — each focused on their specialty.
- Step 02
QA validates
Rin cross-checks every output and routes edge cases for human review — never auto-conclusions.
- Step 03
Director approves
Sora gives the final go-ahead before anything reaches a customer or external system.
- Step 04
Customer ships
Reports, registrations and records reach inboxes with the same discipline every time.
The two people gating every output that leaves NoJo.
DIRECTORSoraソラ
Sora oversees every AI-driven workflow across NoJo Enterprise — from ETC card pipelines, to toll-record extraction, to the planned exchange service. She gives the final go-ahead on automated tasks before they reach customers, and coordinates the team so operations stay consistent across all three services.
- Oversees every AI-driven workflow across NoJo
- Final quality approval on all automated outputs
- Coordinates the analyst team and routes urgent work
- Strategic planning for AI capability across services
QA LEADRinリン
Rin cross-checks every artifact the analyst team produces — ETC registrations, toll receipts, planned exchange records — before anything leaves NoJo. She resolves discrepancies, surfaces edge cases for human review (never auto-conclusions), and reports recurring patterns back to leadership.
- Reviews and validates every AI team output
- Resolves discrepancies and edge cases
- Surfaces items for human review — never auto-conclusions
- Reports recurring patterns back to leadership
Three analysts. Three different strengths.
AI ANALYSTYukiユキ
Yuki handles data extraction and document processing across NoJo's services with precision. She works in pass-through mode — pulling, verifying, and organizing customer information so records stay accurate and up to date without anything being permanently stored that doesn't need to be.
- Data extraction and document processing
- Information verification and validation
- Record keeping and data organization
- Cross-referencing and accuracy checks
AI ANALYSTHanaハナ
Hana specializes in interpreting complex documents and structured forms — ETC registration packs, MEISAI raw exports, exchange compliance paperwork. Her attention to detail ensures even the most challenging files are processed correctly and rendered into bilingual JA/EN reports.
- Complex document interpretation
- Form and record analysis
- Data accuracy and quality assurance
- Process improvement support
AI ANALYSTAoiアオイ
Aoi brings a detail-oriented approach to every task. He classifies information methodically, catches inconsistencies before they propagate downstream, and handles multi-format files — PDF, CSV, scanned image, structured JSON — without losing the integrity of the underlying record.
- Data processing and classification
- Anomaly and inconsistency detection
- Multi-format document handling
- Workflow automation support
Final judgment stays with people
AI assists with extraction and verification. Decisions that affect a customer are never auto-concluded — they always pass through human review.
Always-on operations · JST aligned
Toll-record pulls, ETC billing cycles, and report delivery all run automatically — aligned to Japan Standard Time.
Across all three services
The same team supports JapanETCcard, JapanTollReceipts, and the planned JapanChangeMoney service — so consistency across services happens by design.