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About NoJo Enterprise · A founder's story

From one person's resolve to 17,000+ customers across Japan — thirteen years and counting.

NoJo Enterprise was founded by Adam Jones in 2013 — but the real work began two years earlier. In 2011 we started knocking on doors. Through 2011, 2012, and into 2013 we approached banks, financial institutions, credit unions, NEXCO and the official government channels trying every legitimate path to build an English-language ETC service for foreign residents, U.S. military families, diplomats, missionaries, and international businesses in Japan. Twelve times we were told no. On the thirteenth try, someone finally said yes — but a "yes" was only the starting line. It took another eight months of engineering to safely connect our systems to theirs, then a deliberately small pilot run before we were allowed to grow customer by customer, slowly and cleanly. Thirteen years on from that first yes, we now serve more than 17,000 customers nationwide.

I didn't get here alone. NoJo Enterprise has been a tight, deeply committed team from day one — sales, operations, on-the-ground support, engineering, and the partners on the Japan side who carry their part of the load without flinching. Our team is strong today, and we will keep being strong because of it.

Why JapanETCcard

“I had to become the trust — personally responsible for every foreign driver in Japan.”

Why JapanTollReceipts

“This did not begin as a software idea. It began with pain.”

Adam Jones — Founder & CEO, NoJo Enterprise
Founder & CEO
Adam Jones
Meet the leadership team
Milestones along the way

From 420 customers to 17,000+ — over thirteen years.

  • 2013

    Founded in Yokosuka — first 420 customers signed up the launch year.

  • 2014

    First nationwide billboard campaign reached international communities across Japan.

  • 2016

    Service expanded to all U.S. military installations in Japan.

  • 2018

    Crossed the 5,000-customer milestone, expanded to embassies.

  • 2020

    Official ETC partner for NBC Olympics — Tokyo 2020 Games.

  • 2023

    Passed 10,000 active customers; covered every U.S. mission in Japan.

  • 2025

    12-year anniversary; first formal meeting with the senior leadership who steward ETC nationally.

  • 2026

    Full platform overhaul — AI Operations Division, JTR Bridge API and corporate website launch.

17,000+
Customers
13+
Years
37
Installations
Vision

Mission & Vision

Mission

Turning complex systems in Japan into practical services people can actually use.

ETC cards, usage records, foreign exchange procedures and other administrative work in Japan come with language barriers, unclear information and difficult management. We identify these frictions on the ground and turn them, one by one, into services people can actually use.

Vision

Building trusted practical-service infrastructure across mobility, records and digital infrastructure in Japan.

Values

Five operating principles we hold to.

  • 01

    Start from operations

    Design begins with what users actually struggle with on the ground.

  • 02

    Make things understandable

    Hard systems translated into clear language and clear screens.

  • 03

    Protect trust

    Sensitive information stays inside secure screens, not casual channels.

  • 04

    Support every language

    Japanese and English support for everyday procedures.

  • 05

    Improve long-term

    We choose lasting value over short-term flash.

Pillars

Three pillars supporting Japan: mobility, records, digital infrastructure.

01 · Mobility

Mobility

Making ETC and Japan's expressway infrastructure easier to access for everyone.

02 · Records

Records

Organizing usage records and producing clear reports for daily operations.

03 · Digital Infrastructure

Digital Infrastructure

Payment, data organization and multilingual access — connected into long-lasting infrastructure.

Our operating discipline
AISRYHA
Five-member AI team. Three services. Operated around the clock.
Message

Continuing to think from the ground up.

We started in a small Yokosuka office in 2013. Our first customers were a handful of foreign drivers struggling with Japanese-language procedures.

Thirteen years later, we have built a focused customer base across Japan that trusts us. But our approach has not changed. Start from the customer's friction. Improve operations patiently. Convert it into infrastructure that lasts. NoJo Enterprise will keep that posture.

Adam Jones
Representative Director
The communities we serve

Where our service actually reaches — quietly, across all of Japan.

37 U.S. military installations, 6 U.S. diplomatic missions, the foreign embassies across Tokyo, defense contractors, MWR facilities, base exchanges, chaplaincy programs, USO centers — for more than thirteen years we have quietly supported the wide community of people living and working in Japan. Full directories live on our operating site, JapanETCcard.com.

— and many, many more communities we proudly serve every day.

How NoJo actually runs

Every workflow we run is operated by a trained five-member AI team.

ETC cards, toll records, the planned exchange service — every automated task is handled by the same five-member AI team we trained, role by role. Three Senior Analysts classify, extract and interpret. Rin (QA Lead) cross-checks consistency. Sora (Director) gives the final go-ahead before anything reaches a customer.

  • 3
    Analysts
  • 1
    QA Lead
  • 1
    Director

Each member is trained for a specific class of documents, rules and judgment criteria — by design, not by accident.

AI control room · evening shift
AI control room · evening shift
AI Operations dashboard · model performance 98.7%
AI Operations dashboard · model performance 98.7%
What each model is trained on
  • Yuki
    Yuki
    Specializes in OpenAI
    • Data extraction and document processing
    • Information verification and validation
    • Record keeping and data organization
  • Hana
    Hana
    Specializes in Gemini
    • Complex document interpretation
    • Form and record analysis
    • Data accuracy and quality assurance
  • Aoi
    Aoi
    Specializes in Claude
    • Data processing and classification
    • Anomaly and inconsistency detection
    • Multi-format document handling
Innovate · Automate · Elevate
Our posture
Innovate · Automate · Elevate

Sora decides. Rin verifies. Three analysts execute.

Same discipline applied to ETC, toll records and the planned exchange service. That's how we keep quality consistent across multiple products.

Meet the AI team

Want to dive deeper into the services?

All NoJo Enterprise services run independently. We are not NEXCO, the ETC Usage Inquiry Service, a financial institution, or any government agency.